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Lunch & Learn Series:
Bite-Sized Insights for CX Leaders

Stay Ahead. Stay Informed. Stay Connected.

​Hosted by Single Point Consulting​​

​​What Is a Lunch & Learn Session?​

Our monthly Lunch & Learn sessions bring Customer Experience (CX) professionals together for 30-minute, power-packed conversations about today’s most relevant industry trends—from AI integration to workforce retention. Designed for busy leaders, these sessions deliver actionable insights you can use right away.

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Whether you work in Finance, Insurance, Retail, or BPO, this is your space to learn, share, and grow—all during your lunch break.

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What You’ll Get

Each session includes:

✓ 20 minutes of high-value content on a key CX trend
✓ Live audience engagement (polls, quizzes, discussions)
✓ 10-minute open Q&A to get your questions answered
✓ Professional networking with peers and leaders
✓ Resources to continue the conversation

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REGISTER NOW!

Choose one, a few, or all — your spot is reserved, and we’ll do the rest!

  • Omnichannel Integration: Creating a Seamless Customer Journey
    Omnichannel Integration: Creating a Seamless Customer Journey
    Omnichannel Integration: Creating a Seamless Customer Journey
    Feb 25, 2026, 12:00 PM – 12:30 PM MST
    Consistency is everything in customer experience—and even one disconnected interaction can cost you a customer. In fact, nearly 60% of customers abandon a brand after a single inconsistent experience.
  • Cost Optimization Without Sacrificing Quality
    Cost Optimization Without Sacrificing Quality
    Cost Optimization Without Sacrificing Quality
    Mar 19, 2026, 11:00 AM – 11:30 AM MDT
    Every customer interaction costs $5–$15 — but cutting costs doesn’t mean cutting quality. Join us for Cost Optimization Without Sacrificing Quality to learn smart workforce management strategies, discover how to streamline scheduling, and hear directly from ANDY about the real ROI of WFM tools.
  • Data-Driven Decision Making: Analytics for Actionable Insights
    Data-Driven Decision Making: Analytics for Actionable Insights
    Data-Driven Decision Making: Analytics for Actionable Insights
    Apr 16, 2026, 12:00 PM – 12:30 PM MDT
    Turn your data into decisions that drive results. In Data-Driven Decision Making: Analytics for Actionable Insights, we’ll explore how real-time dashboards can help you spot trends before they happen, use speech and text analytics to understand customer sentiment.
  • Scaling Contact Centers for Growth and Flexibility During Peak Seasons
    Scaling Contact Centers for Growth and Flexibility During Peak Seasons
    Scaling Contact Centers for Growth and Flexibility During Peak Seasons
    May 21, 2026, 12:00 PM – 12:30 PM MDT
    Get ready for surges without overspending. We’ll cover forecasting demand to optimize staffing and tech, a retailer case study that scaled 50% during the holidays with zero downtime, and how to avoid over-investing in low-demand periods—plus ANDY’s scalability assessment framework for CEOs.

Why Join?

✓ Win a chance to win prizes...including lunch on us
✓ Get access to session recordings & materials
✓ Expand your professional network
✓ Join an engaged, forward-thinking CX community

Who Should Attend?

✓  CX & Contact Center Leaders

✓  Customer Success & Support Managers

✓  AI & Technology Implementation Specialists

✓  Professionals driving customer experience transformation

After Each Session

✓ Receive the recording & slides right to your inbox

✓ Share quick feedback to help shape future topics

✓ Be the first to know about the next Lunch & Learn!

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Reserve Your Spot

Don’t miss your chance to learn over lunch with fellow CX pros. Spots are limited—secure yours today!

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