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Lunch & Learn Series:
Bite-Sized Insights for CX Leaders
Stay Ahead. Stay Informed. Stay Connected.
Hosted by Single Point Consulting
What Is a Lunch & Learn Session?
Our monthly Lunch & Learn sessions bring Customer Experience (CX) professionals together for 30-minute, power-packed conversations about today’s most relevant industry trends—from AI integration to workforce retention. Designed for busy leaders, these sessions deliver actionable insights you can use right away.
Whether you work in Finance, Insurance, Retail, or BPO, this is your space to learn, share, and grow—all during your lunch break.
What You’ll Get
Each session includes:
✓ 20 minutes of high-value content on a key CX trend
✓ Live audience engagement (polls, quizzes, discussions)
✓ 10-minute open Q&A to get your questions answered
✓ Free lunch on us! (Uber Eats or gift card for the first registrants)
✓ Professional networking with peers and leaders
✓ Resources to continue the conversation
REGISTER NOW!
Choose one, a few, or all — your spot is reserved, and we’ll do the rest!
18 days to the eventSep 18, 2025, 12:00 PM – 12:30 PM MDTThe AI buzz is everywhere—but where do you start? Join us for The Right Way to Get Started with AI and learn how to move beyond hype, align with leadership mandates, and confidently introduce AI into your environment.
46 days to the eventOct 16, 2025, 12:00 PM – 12:30 PM MDTAutomation is changing customer care—but are you using it the right way? Join us for Leveraging Automation to Transform Customer Care and discover how to cut handle time, boost first-call resolution, and apply AI-driven sentiment analysis without losing the human touch.
81 days to the eventNov 20, 2025, 12:00 PM – 12:30 PM MSTAutomation is reshaping customer care. Join Leveraging Automation to Transform Customer Care to see how it can reduce handle time, improve first-call resolution, and use AI-driven sentiment analysis to prioritize escalations—all while keeping the human touch that customers value most.
109 days to the eventDec 18, 2025, 12:00 PM – 12:30 PM MSTContact center turnover can hit 30–50% a year. Join us for Building a Resilient Workforce in High-Turnover Environments with Shanda, where we’ll explore proven retention strategies, gamification that actually works, and flexible work models to keep your best talent engaged.
137 days to the eventJan 15, 2026, 12:00 PM – 12:30 PM MSTConsistency is everything in customer experience. Join us for Omnichannel Integration: Creating a Seamless Customer Journey to learn how real-time data sharing, streamlined interactions, and a unified customer view can help you keep customers engaged and loyal.
172 days to the eventFeb 19, 2026, 12:00 PM – 12:30 PM MSTEvery customer interaction costs $5–$15 — but cutting costs doesn’t mean cutting quality. Join us for Cost Optimization Without Sacrificing Quality to learn smart workforce management strategies, discover how to streamline scheduling, and hear directly from ANDY about the real ROI of WFM tools.
200 days to the eventMar 19, 2026, 12:00 PM – 12:30 PM MDTTurn your data into decisions that drive results. In Data-Driven Decision Making: Analytics for Actionable Insights, we’ll explore how real-time dashboards can help you spot trends before they happen, use speech and text analytics to understand customer sentiment.
228 days to the eventApr 16, 2026, 12:00 PM – 12:30 PM MDTGet ready for surges without overspending. We’ll cover forecasting demand to optimize staffing and tech, a retailer case study that scaled 50% during the holidays with zero downtime, and how to avoid over-investing in low-demand periods—plus ANDY’s scalability assessment framework for CEOs.
Why Join?
✓ Be one of the first 6 registrants and receive a $20 Uber Eats gift card
✓ Get access to session recordings & materials
✓ Expand your professional network
✓ Join an engaged, forward-thinking CX community
Who Should Attend?
✓ CX & Contact Center Leaders
✓ Customer Success & Support Managers
✓ AI & Technology Implementation Specialists
✓ Professionals driving customer experience transformation
After Each Session
✓ Receive the recording & slides right to your inbox
✓ Share quick feedback to help shape future topics
✓ Be the first to know about the next Lunch & Learn!
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Reserve Your Spot
Don’t miss your chance to learn over lunch with fellow CX pros. Spots are limited—secure yours today!