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Data-Driven Decision Making: Analytics for Actionable Insights
Thu, Apr 16
|Hosted on Zoom
Turn your data into decisions that drive results. In Data-Driven Decision Making: Analytics for Actionable Insights, we’ll explore how real-time dashboards can help you spot trends before they happen, use speech and text analytics to understand customer sentiment.
Time & Location
Apr 16, 2026, 12:00 PM – 12:30 PM MDT
Hosted on Zoom
About the event
Turn your data into decisions that drive results. In Data-Driven Decision Making: Analytics for Actionable Insights, we’ll explore how real-time dashboards can help you anticipate trends and how to leverage speech and text analytics to better understand customer sentiment.
Join us for our Lunch & Learn series, hosted every 3rd Thursday at 12:00 p.m. MT. In just 30 minutes, you’ll gain practical strategies to take back to your team!
What You’ll Learn
How to use real-time dashboards to monitor performance and spot trends early
Ways to leverage speech and text analytics for deeper customer sentiment insights
A sample contact center KPI dashboard from ANDY to help you measure ROI and drive action
Tickets
ROI of Blended AI-Human Models
Sale ends
Mar 19, 12:30 PM MDT
Automation is changing customer care—but are you using it the right way? Join us for Leveraging Automation to Transform Customer Care and discover how to cut handle time, boost first-call resolution, and apply AI-driven sentiment analysis without losing the human touch.
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