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Cost Optimization Without Sacrificing Quality
Thu, Mar 19
|Hosted on Zoom
Every customer interaction costs $5–$15 — but cutting costs doesn’t mean cutting quality. Join us for Cost Optimization Without Sacrificing Quality to learn smart workforce management strategies, discover how to streamline scheduling, and hear directly from ANDY about the real ROI of WFM tools.
Time & Location
Mar 19, 2026, 11:00 AM – 11:30 AM MDT
Hosted on Zoom
About the event
Deliver more with less — without compromising your customer experience.
Every customer interaction matters, but at $5–$15 per contact, costs can add up quickly. In this session, we’ll explore proven methods to optimize operational expenses while continuing to provide the seamless, high-quality support your customers expect.
Join us for our Lunch & Learn series, hosted every 3rd Thursday at 12:00 p.m. MT. In just 30 minutes, you’ll gain practical strategies to take back to your team!
What You’ll Learn
Benchmarking costs per contact and where most organizations overspend
Workforce management (WFM) strategies to streamline scheduling and maximize efficiency
Tickets
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