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Why Choose Us?
Single Point Consulting is your award-winning, trusted advisor, dedicated to offering a personalized technology experience tailored to your unique business needs.
We don’t sell software—we partner with you to uncover the best technology solutions for your contact center, ensuring you avoid costly mistakes and achieve your business goals. Our unique Proof of Value (PoV) approach demonstrates our commitment to your success, with no payment required until we meet mutually agreed-upon KPIs, metrics, and goals.
A Risk-Free Partnership
We’ll work closely to understand your contact center’s challenges, objectives, and ideal outcomes. Together, we’ll define clear, measurable KPIs—such as improved customer satisfaction, reduced handle time, or increased first-call resolution—that align with your vision and our expertise.
Tailored Solution Guidance
Instead of pushing predefined software, we’ll guide you to the optimal technology stack, leveraging our deep industry knowledge to avoid pitfalls and maximize ROI. Our recommendations are vendor-agnostic, ensuring the best fit for your unique needs.
Proof of Value Implementation
We’ll deploy the selected solutions in a controlled PoV environment, allowing you to see tangible results without upfront costs. Our team will monitor progress, optimize performance, and provide transparent reporting against our agreed-upon metrics.
Pay Only for Success
You won’t pay a dime until we achieve the KPIs and goals we’ve set together. This ensures our incentives are aligned, and you only invest in proven value.
Expert Guidance
We’ve helped Fortune 30 contact centers, startups and everything in between navigate complex tech landscapes, saving them budget, increasing efficiency gains and avoid mistakes.
Customized Outcomes
Your goals drive our process, ensuring solutions that fit your business like a glove.
Meet Our Leadership Team
Empowering companies to thrive in an evolving digital landscape with expert consulting, actionable research, and a strong technology culture.
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Skip Picciano
Founder and Principal Consultant
Skip Picciano is a seasoned technology strategist and business leader with over 20 years of experience guiding organizations through digital transformation, customer experience modernization, and operational optimization.
As Founder and CEO of Single Point Consulting, he partners with executives and leadership teams to align technology investments with business strategy, accelerate growth, and build scalable, future-ready organizations.
Having worked with both high-growth startups and Fortune 500 enterprises, Skip is known for his ability to translate complex technical challenges into clear, actionable roadmaps that deliver measurable results. His collaborative leadership style, strategic insight, and practical execution have earned him a reputation as a trusted advisor for organizations seeking innovation, efficiency, and sustainable competitive advantage.
Shanda Hartman
Chief Marketing Consultant
With more than 25 years of experience in business consulting, marketing, and organizational leadership, Shanda Hartman is dedicated to helping companies achieve growth through culture transformation, leadership excellence, and strategic business development.
As Chief Marketing Officer at Single Point Consulting, Shanda leverages her deep expertise in recruiting, brand strategy, and performance-driven marketing to align go-to-market initiatives with measurable results. Her background includes leading large-scale transformations, building high-performing teams, and designing systems that drive revenue, engagement, and long-term organizational success.
Known for her creativity and strategic vision, Shanda excels in connecting people, processes, and purpose—helping businesses unlock their potential and thrive in a competitive marketplace.
Lia Zavalsky
Gen-Z Consulting Specialist
Lia Zavalsky leads the Gen Z Consulting division at Single Point Consulting, helping organizations align their customer experience and workforce strategies with the values of today’s digital-native generation.
She specializes in Gen-Z Customer Experience Audits, Future Workforce Consulting, and Tech-Driven Communication Strategies that empower businesses to attract, engage, and retain both Gen-Z customers and employees.
Through Single Point’s Gen-Z Advantage program, Lia helps clients build authentic, purpose-driven cultures and frictionless digital experiences that drive satisfaction, loyalty, and long-term success in a rapidly evolving marketplace.
Sean Albertson
Advisor/Fractional CxO
Sean is a seasoned Customer Experience (CX) leader with over 20 years of experience helping organizations—from innovative startups to Fortune 200 enterprises—design, measure, and deliver exceptional customer journeys.
He specializes in reducing customer effort, increasing satisfaction, and building long-term loyalty through the strategic use of AI, text analytics, and journey analytics.
An international speaker, workshop facilitator, and trusted advisor, Sean has led enterprise-level CX transformations across diverse industries, translating customer insights into actionable strategies that drive measurable business results.
He is also the award-winning author of 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey, where he shares proven frameworks for building customer-centric organizations and accelerating sustainable growth.
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Lila Romano
Client Partner / Trusted Advisor
Lila is a dynamic, results-driven Project Manager with a proven ability to lead complex initiatives from concept through execution.
Known for her strategic mindset and attention to detail, she excels at optimizing resources, fostering collaboration, and delivering projects on time, within scope, and on budget.
Highly adaptable and solutions-oriented, Lila thrives in fast-paced environments, navigating challenges with clarity and confidence.
Her transparent, team-focused leadership style makes her a trusted partner to stakeholders and a motivating force for project teams, consistently driving strong outcomes and operational excellence.