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Why Choose Us?
Single Point Consulting is your award-winning, trusted advisor, dedicated to offering a personalized technology experience tailored to your unique business needs.
We don’t sell software—we partner with you to uncover the best technology solutions for your contact center, ensuring you avoid costly mistakes and achieve your business goals. Our unique Proof of Value (PoV) approach demonstrates our commitment to your success, with no payment required until we meet mutually agreed-upon KPIs, metrics, and goals.
A Risk-Free Partnership
We’ll work closely to understand your contact center’s challenges, objectives, and ideal outcomes. Together, we’ll define clear, measurable KPIs—such as improved customer satisfaction, reduced handle time, or increased first-call resolution—that align with your vision and our expertise.
Tailored Solution Guidance
Instead of pushing predefined software, we’ll guide you to the optimal technology stack, leveraging our deep industry knowledge to avoid pitfalls and maximize ROI. Our recommendations are vendor-agnostic, ensuring the best fit for your unique needs.
Proof of Value Implementation
We’ll deploy the selected solutions in a controlled PoV environment, allowing you to see tangible results without upfront costs. Our team will monitor progress, optimize performance, and provide transparent reporting against our agreed-upon metrics.
Pay Only for Success
You won’t pay a dime until we achieve the KPIs and goals we’ve set together. This ensures our incentives are aligned, and you only invest in proven value.
Expert Guidance
We’ve helped Fortune 30 contact centers, startups and everything in between navigate complex tech landscapes, saving them budget, increasing efficiency gains and avoid mistakes.
Customized Outcomes
Your goals drive our process, ensuring solutions that fit your business like a glove.
Meet Our Leadership Team
Empowering companies to thrive in an evolving digital landscape with expert consulting, actionable research, and a strong technology culture.
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Skip Picciano
Founder and Principal Consultant
Skip is a visionary leader and accomplished technology strategist with over two decades of experience guiding organizations through digital transformation and innovation. As the Founder and CEO of Single Point Consulting, he is dedicated to helping businesses harness technology to accelerate growth, enhance efficiency, and create a sustainable competitive edge.
With deep expertise in digital strategy, customer experience, process optimization, and emerging technologies, Skip bridges the gap between vision and execution. He has partnered with companies across industries—from high-growth startups to Fortune 500 enterprises—to design and implement strategies that drive measurable results and long-term impact.
Known for his forward-thinking approach and collaborative leadership style, Skip empowers teams to embrace change with confidence. His ability to simplify complexity, align technology with business goals, and inspire innovation has earned him a reputation as a trusted advisor and industry thought leader. Through Single Point Consulting, Skip continues to lead organizations toward smarter, more connected, and future-ready success.
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Lila Romano
Client Partner / Trusted Advisor
Lila is a dynamic and results-driven Project Manager with a proven track record of successfully leading complex, high-impact initiatives from concept to completion. Recognized for her strategic mindset and meticulous attention to detail, she excels at optimizing resources, fostering collaboration, and ensuring every project is delivered on time, within scope, and on budget.
Highly adaptable and solutions-oriented, Lila navigates challenges with clarity and confidence, maintaining momentum even in fast-paced or evolving environments. Her leadership style emphasizes transparency, teamwork, and communication—qualities that make her a trusted partner to stakeholders and a motivating force for her teams.
With a forward-thinking approach and commitment to operational excellence, Lila consistently drives measurable results that enhance performance and achieve organizational goals. Her dedication and professionalism make her an invaluable asset to every project she leads.
Sean Albertson
Advisor/Fractional CxO
Sean is a seasoned Customer Experience (CX) leader with over two decades of success guiding organizations ranging from innovative startups to Fortune 200 enterprises. Renowned for his ability to transform customer journeys, he specializes in reducing effort, enhancing satisfaction, and fostering long-term loyalty. Sean has led pioneering CX initiatives leveraging AI, text analytics, and journey metrics—delivering measurable results and meaningful business impact across diverse industries.
In addition to his leadership in CX transformation, Sean is an accomplished international speaker, workshop facilitator, and trusted advisor to companies pursuing excellence in customer engagement. He is also the award-winning author of 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey, where he shares practical strategies and insights to help organizations elevate their customer experience strategy.
With a passion for innovation and a commitment to customer-centric growth, Sean continues to shape the future of CX, partnering with organizations to drive engagement, loyalty, and sustainable success.
Shanda Hartman
Founder and Principal Consultant
With more than 25 years of experience in business consulting, marketing, and organizational leadership, Shanda Hartman is dedicated to helping companies achieve growth through culture transformation, leadership excellence, and strategic business development.
As Chief Marketing Officer at Single Point Consulting, Shanda leverages her deep expertise in recruiting, brand strategy, and performance-driven marketing to align go-to-market initiatives with measurable results. Her background includes leading large-scale transformations, building high-performing teams, and designing systems that drive revenue, engagement, and long-term organizational success.
Known for her creativity and strategic vision, Shanda excels in connecting people, processes, and purpose—helping businesses unlock their potential and thrive in a competitive marketplace.
Lia Zavalsky
Gen-Z Consulting Specialist
Lia Zavalsky leads the Gen Z Consulting division at Single Point Consulting, helping organizations align their customer experience and workforce strategies with the values of today’s digital-native generation.
She specializes in Gen-Z Customer Experience Audits, Future Workforce Consulting, and Tech-Driven Communication Strategies that empower businesses to attract, engage, and retain both Gen-Z customers and employees.
Through Single Point’s Gen-Z Advantage program, Lia helps clients build authentic, purpose-driven cultures and frictionless digital experiences that drive satisfaction, loyalty, and long-term success in a rapidly evolving marketplace.