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Why Choose Us?
Single Point Consulting is your award-winning, trusted advisor, dedicated to offering a personalized technology experience tailored to your unique business needs.
A Risk-Free Partnership
We’ll work closely to understand your contact center’s challenges, objectives, and ideal outcomes. Together, we’ll define clear, measurable KPIs—such as improved customer satisfaction, reduced handle time, or increased first-call resolution—that align with your vision and our expertise.
Tailored Solution Guidance
Instead of pushing predefined software, we’ll guide you to the optimal technology stack, leveraging our deep industry knowledge to avoid pitfalls and maximize ROI. Our recommendations are vendor-agnostic, ensuring the best fit for your unique needs.
Proof of Value Implementation
We’ll deploy the selected solutions in a controlled PoV environment, allowing you to see tangible results without upfront costs. Our team will monitor progress, optimize performance, and provide transparent reporting against our agreed-upon metrics.
Pay Only for Success
You won’t pay a dime until we achieve the KPIs and goals we’ve set together. This ensures our incentives are aligned, and you only invest in proven value.
Expert Guidance
We’ve helped Fortune 30 contact centers, startups and everything in between navigate complex tech landscapes, saving them budget, increasing efficiency gains and avoid mistakes.
Customized Outcomes
Your goals drive our process, ensuring solutions that fit your business like a glove.
Meet Our Leadership Team
Empowering companies to thrive in an evolving digital landscape with expert consulting, actionable research, and a strong technology culture.
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Skip Picciano
Founder and Principal Consultant
Skip is a visionary leader and seasoned technology strategist with a proven track record of driving transformative change in the digital age. With deep expertise in digital strategy, innovation, and technology implementation, he specializes in helping organizations harness cutting-edge technology to achieve their business goals and unlock their full potential.
Passionate about growth and innovation, Skip thrives on identifying emerging trends, developing forward-thinking strategies, and delivering impactful solutions that set organizations up for long-term success. His collaborative leadership approach inspires teams to embrace change, streamline processes, and deliver measurable results.
As a trusted advisor and industry thought leader, Skip is committed to empowering organizations to not only adapt to the rapidly evolving digital landscape but to excel in it. His dedication to fostering sustainable growth and creating a competitive edge makes him an invaluable partner in navigating the complexities of today’s digital world.
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Lila Romano
Client Partner / Trusted Advisor
Lila is a dynamic and results-driven project manager with a proven history of successfully delivering complex, high-impact initiatives on time and within budget. Renowned for her strategic mindset and meticulous attention to detail, she has a talent for optimizing resources, fostering collaboration, and ensuring seamless project execution from start to finish.
With a natural ability to navigate challenges and adapt to shifting priorities, Lila consistently delivers exceptional outcomes that drive organizational success. Her leadership style emphasizes teamwork and communication, making her a trusted partner for stakeholders and a dependable leader for project teams.
Committed to excellence and efficiency, Lila brings a forward-thinking approach to project management, ensuring every initiative achieves its goals while exceeding expectations. Her expertise and dedication make her an invaluable asset to any organization seeking impactful results.
Sean Albertson
Advisor/Fractional CxO
Sean is a seasoned CX leader with over 20 years of experience spanning startups to Fortune 200 companies. He is renowned for his expertise in transforming customer journeys to reduce effort, enhance satisfaction, and foster long-term loyalty. Sean has spearheaded innovative CX programs that leverage AI, text analytics, and journey metrics, delivering measurable and impactful results for organizations across industries.
In addition to his groundbreaking work in customer experience, Sean is an international speaker, workshop facilitator, and trusted advisor to companies striving for CX excellence. As the award-winning author of 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey, he shares actionable insights and proven strategies to help businesses succeed in today's competitive landscape.
Sean's passion for innovation and his commitment to driving customer-centric transformation make him a thought leader and invaluable partner in the ever-evolving world of customer experience.