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STRATEGIC. CREATIVE. RELIABLE.
Single Point Advisory is your award-winning and trusted advisor, dedicated to offering a personalized
technology experience tailored to your unique business needs.
We don’t sell software—we partner with you to uncover the best technology solutions for your contact center, ensuring you avoid costly mistakes and achieve your business goals. Our unique Proof of Value (PoV) approach demonstrates our commitment to your success, with no payment required until we meet mutually agreed-upon KPIs, metrics, and goals.​
A Risk-Free Partnership
We’ll work closely to understand your contact center’s challenges, objectives, and ideal outcomes. Together, we’ll define clear, measurable KPIs—such as improved customer satisfaction, reduced handle time, or increased first-call resolution—that align with your vision and our expertise.
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Tailored Solution Guidance
​Instead of pushing predefined software, we’ll guide you to the optimal technology stack, leveraging our deep industry knowledge to avoid pitfalls and maximize ROI. Our recommendations are vendor-agnostic, ensuring the best fit for your unique needs.
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Proof of Value Implementation
​We’ll deploy the selected solutions in a controlled PoV environment, allowing you to see tangible results without upfront costs. Our team will monitor progress, optimize performance, and provide transparent reporting against our agreed-upon metrics.
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Pay Only for Success
​You won’t pay a dime until we achieve the KPIs and goals we’ve set together. This ensures our incentives are aligned, and you only invest in proven value.
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Expert Guidance
​We’ve helped Fortune 30 contact centers, startups and everything in between navigate complex tech landscapes, saving them budget, increasing efficiency gains and avoid mistakes.
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Customized Outcomes ​
Your goals drive our process, ensuring solutions that fit your business like a glove.
Meet Our Leadership Team
Empowering companies to thrive in an evolving digital landscape with expert consulting, actionable research, and a strong technology culture.
Skip Picciano
Founder and Principal Consultant
25 years. Real deployments. Goodyear. Wells Fargo. Otterbox, Hunter Douglas, Blue Cross/Blue Shield. When your next platform decision can't afford to be wrong, you want someone who has been in that room before.
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GET IN TOUCH:
Email: skip@singlepoint.us
Phone: 303-564-9876
Shanda Hartman
Chief Marketing Consultant
Strong teams don't happen by accident. Shanda builds the leadership clarity, culture infrastructure, and team cohesion that turn contact centers from high-turnover operations into places people choose to stay.
Lia Zavalsky
Gen-Z Consulting Specialist
Gen Z insight from the inside. Lia audits your contact center for Gen Z-readiness including scheduling, culture, growth pathways, and technology from the perspective of the workforce you're trying to retain.
Sean Albertson
Advisor/Fractional CxO
CX that moves rooms and changes minds. Sean speaks on customer experience strategy with the conviction of someone who has built and broken CX programs and knows exactly what your audience needs to hear next.
INDUSTRY PARTNERS
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