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Omnichannel Integration: Creating a Seamless Customer Journey
Wed, Feb 25
|Hosted on Zoom
Consistency is everything in customer experience—and even one disconnected interaction can cost you a customer. In fact, nearly 60% of customers abandon a brand after a single inconsistent experience.
Time & Location
Feb 25, 2026, 12:00 PM – 12:30 PM MST
Hosted on Zoom
About the event
Join us for Omnichannel Integration: Creating a Seamless Customer Journey, where we’ll explore how real-time data sharing, connected systems, and a unified customer view can eliminate friction, strengthen engagement, and build lasting loyalty.
This 30-minute Lunch & Learn, part of our ongoing series hosted every 3rd Thursday at 12:00 p.m. MT, delivers practical, actionable strategies you can immediately take back to your team.
What You’ll Learn
The true cost of poor omnichannel experiences—and why consistency makes or breaks customer loyalty
Best practices for real-time data sharing so customers never have to repeat themselves
How to create a single, connected view of the customer that empowers agents and improves outcomes
Tickets
ROI of Blended AI-Human Models
Sale ends
Jan 15, 12:30 PM MST
Automation is changing customer care—but are you using it the right way? Join us for Leveraging Automation to Transform Customer Care and discover how to cut handle time, boost first-call resolution, and apply AI-driven sentiment analysis without losing the human touch.
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