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When it comes to contact center software, CEOs aren’t swayed by flashy features—they’re laser-focused on metrics that drive the bottom line. Think customer retention, NPS, revenue per contact, and lifetime value. To win executive buy-in, you need more than buzzwords—you need rock-solid ROI, real-world proof, and a compelling edge over the competition. Otherwise, your pitch is just noise in their coffee break.

Artificial Intelligence is everywhere — but cutting through the noise to find what truly drives results takes more than enthusiasm. That’s why our latest Lunch & Learn session, The Right Way to Get Started with AI, brought together industry professionals eager to move beyond hype and begin their AI journey with clarity and confidence.

When it comes to running a business smoothly, nothing beats the power of smart strategies that boost productivity and cut down waste. Have you ever wondered how some companies seem to glide effortlessly through challenges while others struggle? The secret often lies in how well they optimize their processes. Today, I want to share some practical insights on improving business operations that can help you unlock new levels of success.

When it comes to contact center software, CEOs aren’t swayed by flashy features—they’re laser-focused on metrics that drive the bottom line. Think customer retention, NPS, revenue per contact, and lifetime value. To win executive buy-in, you need more than buzzwords—you need rock-solid ROI, real-world proof, and a compelling edge over the competition. Otherwise, your pitch is just noise in their coffee break.

Hiring a contact center software consultant isn’t rocket science, but it’s not a cakewalk either. Skip the posers, dodge the overpriced suits, and find someone who’s as fed up with bad systems as you are.

Contact centers are facing a major transformation—driven by AI, automation, and changing customer expectations. The industry is under immens

Customer experience (CX) is evolving at lightning speed, driven by AI, hyper-personalization, and shifting customer expectations. With every

Cyber threats are evolving, and businesses must take proactive steps to safeguard sensitive data.

For years, AI has been seen as a tool for large enterprises—big budgets, dedicated IT teams, and AI specialists analyzing data and creating

Artificial intelligence (AI) is transforming the way contact centers operate. From virtual agents to AI-powered agent assist tools, companie