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Scaling Contact Centers for Growth and Flexibility During Peak Seasons
Thu, May 21
|Hosted on Zoom
Get ready for surges without overspending. We’ll cover forecasting demand to optimize staffing and tech, a retailer case study that scaled 50% during the holidays with zero downtime, and how to avoid over-investing in low-demand periods—plus ANDY’s scalability assessment framework for CEOs.
Time & Location
May 21, 2026, 12:00 PM – 12:30 PM MDT
Hosted on Zoom
About the event
High-demand seasons can make or break your customer experience strategy. The challenge? Scaling fast enough to meet demand—without overspending when things slow down. In this session, we’ll share proven strategies to forecast demand, optimize resources, and keep operations running smoothly year-round.
Join us for our Lunch & Learn series, hosted every 3rd Thursday at 12:00 p.m. MT. In just 30 minutes, you’ll gain practical strategies to take back to your team!
What You’ll Learn
Forecasting demand to optimize staffing and technology investments
A real-world case study: how one retailer scaled by 50% during the holidays with zero downtime
How to avoid over-investing in infrastructure during low-demand periods
Tickets
ROI of Blended AI-Human Models
Sale ends
Apr 16, 12:30 PM MDT
Automation is changing customer care—but are you using it the right way? Join us for Leveraging Automation to Transform Customer Care and discover how to cut handle time, boost first-call resolution, and apply AI-driven sentiment analysis without losing the human touch.
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