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Scaling Contact Centers for Growth and Flexibility During Peak Seasons
Thu, May 21
|Hosted on Zoom
Get ready for surges without overspending. We’ll cover forecasting demand to optimize staffing and tech, a retailer case study that scaled 50% during the holidays with zero downtime, and how to avoid over-investing in low-demand periods—plus Skip’s scalability assessment framework for CEOs.
Time & Location
May 21, 2026, 12:00 PM – 12:30 PM MDT
Hosted on Zoom
About the event
When demand spikes, your operation is either ready—or it breaks.
High-demand seasons don’t give you time to figure things out. You either scale with precision, or you overspend, underdeliver, and feel it long after the surge is over.
The real challenge isn’t just handling peak volume.
It’s building a strategy that flexes both ways—scaling up fast without carrying unnecessary cost when things slow down.
Join us for our Quarterly Lunch & Learn, where we go beyond surface-level tactics and break down how high-performing teams forecast, scale, and stabilize operations year-round.
In just 30 minutes, you’ll walk away with practical strategies you can apply immediately—no guesswork.