When it comes to contact center software, CEOs aren’t swayed by flashy features—they’re laser-focused on metrics that drive the bottom line. Think customer retention, NPS, revenue per contact, and lifetime value. To win executive buy-in, you need more than buzzwords—you need rock-solid ROI, real-world proof, and a compelling edge over the competition. Otherwise, your pitch is just noise in their coffee break.

Artificial Intelligence is everywhere — but cutting through the noise to find what truly drives results takes more than enthusiasm. That’s why our latest Lunch & Learn session, The Right Way to Get Started with AI, brought together industry professionals eager to move beyond hype and begin their AI journey with clarity and confidence.

When it comes to running a business smoothly, nothing beats the power of smart strategies that boost productivity and cut down waste. Have you ever wondered how some companies seem to glide effortlessly through challenges while others struggle? The secret often lies in how well they optimize their processes. Today, I want to share some practical insights on improving business operations that can help you unlock new levels of success.