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Leveraging Automation to Transform Customer Care
Tue, Nov 18
|https://zoom.us/meeting/register/4D63wRjVTl
Automation is reshaping customer care. Join Leveraging Automation to Transform Customer Care to see how it can reduce handle time, improve first-call resolution, and use AI-driven sentiment analysis to prioritize escalations—all while keeping the human touch that customers value most.
Time & Location
Nov 18, 2025, 4:39 PM MST – Nov 20, 2025, 1:00 PM MST
https://zoom.us/meeting/register/4D63wRjVTl
About the event
Automation is no longer a buzzword — it’s a game-changer for customer experience. But how do you use it effectively without losing the human touch? Join us for this 30-minute Lunch & Learn, happening every 3rd Thursday at 12:00 p.m. MT. Bring your lunch and gain insights you can put into action the same day.
In this session, you’ll learn:
How automation reduces average handle time (AHT) and boosts first-call resolution (FCR)
Real-world examples of AI-driven sentiment analysis to prioritize escalations
Ways to balance automation with the human touch so customers feel valued
💡 Bring a colleague! Know someone who’d benefit? Invite them along — attendees who bring a guest unlock referral perks (details after registration).