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Building a Resilient Workforce in High-Turnover Environments
Wed, Feb 25
|Hosted on Zoom
Turnover in contact centers isn’t just a staffing issue — it’s a business-critical risk. With annual attrition rates reaching 30–50%, organizations are losing institutional knowledge, customer trust, and millions in recruiting and training costs every year.
Time & Location
Feb 25, 2026, 12:00 PM – 12:30 PM MST
Hosted on Zoom
About the event
AI may be dominating headlines, but the real competitive advantage lies in something far more fundamental: retaining and engaging great people.
Join us for Building a Resilient Workforce in High-Turnover Environments, a high-impact 30-minute executive Lunch & Learn led by Peter Piccano, featuring CX Advisor and BPO Matchmaker Kate Brouse of Outsource Consultants. This session delivers proven, real-world strategies to help contact center leaders stabilize their workforce, improve engagement, and build cultures where top talent chooses to stay.
In this session, you’ll discover:
The true drivers behind chronic agent turnover — and how to address them at the root, not just the symptoms
Gamification and incentive models that actually motivate performance (not gimmicks)
How flexible, hybrid, and remote workforce strategies are reshaping attraction and retention
Tickets
Building a Resilient Workforce
Sale ends
Feb 25, 12:30 PM MST
Lunch & Learn | February 25, 2026 | 12:00–12:30 PM MT | Partner Zoom Call Turnover in contact centers isn’t just a staffing issue — it’s a business-critical risk. With annual attrition rates reaching 30–50%, organizations are losing institutional knowledge, customer trust, and millions in recruiting and training costs every year.
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