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Building a Resilient Workforce in High-Turnover Environments

Thu, Dec 18

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https://zoom.us/j/92898093178

Contact center turnover can hit 30–50% a year. Join us for Building a Resilient Workforce in High-Turnover Environments with Shanda, where we’ll explore proven retention strategies, gamification that actually works, and flexible work models to keep your best talent engaged.

Building a Resilient Workforce in High-Turnover Environments
Building a Resilient Workforce in High-Turnover Environments

Time & Location

Dec 18, 2025, 12:00 PM – 12:30 PM MST

https://zoom.us/j/92898093178

About the event

AI may be the hottest trend in business right now — but the real challenge for contact centers is retaining and engaging top talent. With turnover rates reaching 30–50% annually, it’s time to explore practical strategies that help your teams thrive.

Join us for our Lunch & Learn series, hosted every 3rd Thursday at 12:00 p.m. MT. In just 30 minutes, you’ll get actionable insights to take back to your team!


In this session, you’ll learn:

  • Why contact center agent turnover is so high — and how to tackle it head-on

  • Gamification and incentive programs that truly motivate teams (with insights from Shanda)

  • How hybrid and remote models can attract and retain top talent


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