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ROI of Blended AI-Human Models: The Winning Formula
Thu, Oct 23
|Hosted on Zoom
Automation is changing customer care—but are you using it the right way? Join us for Leveraging Automation to Transform Customer Care and discover how to cut handle time, boost first-call resolution, and apply AI-driven sentiment analysis without losing the human touch.
Time & Location
Oct 23, 2025, 12:00 PM – 12:30 PM MDT
Hosted on Zoom
About the event
AI may be the hottest trend in business—but turning buzz into real results takes strategy, not guesswork. That’s where our Lunch & Learn series comes in. Join us every 3rd Thursday at noon for a 30-minute power session packed with actionable insights you can apply right away. And yes—bring your lunch!
This month’s session features Guest Speaker: Melissa Eaton, a strategic Customer Experience and Operations Executive with over 20 years of leadership across startups, hyper-growth environments, and Fortune 500 companies.
Melissa is a digital-first leader known for leveraging AI-driven solutions to boost customer loyalty, operational performance, and team efficiency in complex, regulated industries like insurance and fintech. From scaling post-sales operations from zero to 150+ employees at Pie Insurance, to leading CX at Gusto, she has consistently used automation and data to solve real-world business challenges while keeping customer experience front and center.
She now brings her expertise and bold perspective as co-host of the…
Tickets
ROI of Blended AI-Human Models
Automation is changing customer care—but are you using it the right way? Join us for Leveraging Automation to Transform Customer Care and discover how to cut handle time, boost first-call resolution, and apply AI-driven sentiment analysis without losing the human touch.
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