How to Shortlist the Best CX Vendor: A Data-Driven Guide for Call Center Success

In 2025, selecting the right customer experience (CX) vendor for your call center is a high-stakes decision. Forbes says 70% of customers say CX drives their loyalty, yet 45% of executives blame outdated tech for service gaps. With vendors flooding the market—NICE, Five9, TalkDesk, RingCentral, Content Guru,, Salesforce, Genesys, and more—shortlisting the best one can feel like finding a needle in a haystack. This session with The Collective will guide you through a step-by-step, stat-packed playbook to cut through the noise, ensuring you pick a partner that boosts efficiency, satisfaction, and ROI. EVENT SPEAKER

Skip Picciano

Contact center expert who partners with Fortune 50 contact centers, start-ups and technology vendors to develop road maps that allow customers to engage effortlessly.