Getting Executive Buy-In for Customer Experience

You know that customer experience (CX) is critical to business success—but do your executives? Without leadership support, even the best CX strategies will struggle to gain traction.

In this engaging and practical CX on the Rocks session, Jeannie Walters, CCXP, CSP, will break down how to speak the language of executives, tie CX to business goals, and build a compelling case for CX investment. From ROI-driven storytelling to quick wins that get leadership attention, you’ll walk away with actionable strategies to get buy-in at the top.

What You’ll Learn:

• How to frame CX as a revenue driver, not just a “nice-to-have”

• Proven techniques to align CX with business priorities

• Quick wins that get executive attention and build momentum