Customer Experience is Driving the Growth of Tomorrow with Shep Hyken

Join us for an exclusive fireside chat with Shep Hyken, renowned customer service and CX expert, to explore the key findings from the 2024 ACA Study: Achieving Customer Amazement. Discover why customer service and experience are more critical than ever and how leading brands are leveraging them to build loyalty and trust. Shep will share insights on the shifting expectations of consumers, the growing importance of convenience while Skip ties it all together with a candid discussion on the role of A.I. within a contact center environment.